FAQ

Test and Tag is the process of checking that portable electrical equipment is safe to use. It has two parts: a visual inspection for damage, and electrical testing with a special machine called a Portable Appliance Tester (PAT tester). Items that pass receive a durable tag showing the test date and the next due date. Items that fail are marked “Out of Service” and must not be used until repaired or replaced.

Businesses have a legal duty under Queensland Work Health and Safety laws and the Electrical Safety Regulation to ensure electrical equipment is safe. Regular Test and Tag according to the Australian Standard AS/NZS 3760 is the accepted and expected way to meet this duty. In higher-risk areas such as construction it is specifically required at set intervals. Failing to keep equipment safe can lead to fines or other enforcement action.

It depends on the environment and how the equipment is used:

Construction and demolition sites: every 3 months

Factories, workshops and manufacturing: every 6 months (sometimes 12 months for double-insulated equipment)

Hostile environments or equipment whose cords are regularly flexed or open to abuse: every 12 months

Low-risk offices where cords are not flexed or abused: up to 5 years

Also keep in mind your location can fall under more that one category.  You may also have a work health safety policy in place that dictates the requirements of your particular location.

For more information please visit:

https://www.worksafe.qld.gov.au/safety-and-prevention/hazards/electricity/electrical-products-and-equipment/testing-and-tagging-electrical-equipment

If you are still unsure please contact us and we will be more than happy to assist.

Any portable electrical equipment that plugs into a standard power point and is used at work should be included. This covers both company-owned items and personal items that staff bring in. Common examples include extension leads, power tools, computers, chargers, kettles, toasters, microwaves, fridges, fans, vacuum cleaners, and workshop equipment. Fixed hard-wired equipment is usually treated differently.

Yes. Any electrical item used in the workplace should be tested, even if it is personally owned. This is a common requirement to keep the whole site safe.

We clearly mark it with an “Out of Service” tag and record the reason in your report. The item must not be used until it is repaired by a qualified person or replaced. We explain the issue so you know what needs to be done.

For items such like IEC cables and powerboards we  generally offer to sell a replacement, subject to stock on hand. This helps reduce disruptions to your business. We will even dispose these failed items for you.

We are unable to dispose of failed appliances.

We keep disruption as low as possible. Most items only need to be out of use for a few minutes while they are inspected and tested. We always check with you before switching anything off and work around your daily operations. Best practise is to book in advance, notify all relevant parties in advance and have someone escort our technician through the site.

You receive:

• Durable tags on every item that passes already attached

• A clear digital compliance report listing every item tested, pass/fail results, and next due dates

• An asset register for your records

• Reminders before the next testing is due

Yes. Your report serves as formal documentation that the testing was completed to the required standard. This is useful for audits, insurers, and workplace safety records.

Yes. Our technicians are trained and competent to carry out testing to AS/NZS 3760. We hold appropriate insurance and work to current Australian Standards and Queensland requirements.

We are currently equipped to conduct test and tag services on single phase items up to 20A, 3 phase items up to 32A, Powercon audio/visual and some portable generators. We are unable to assist with RCD testing on anything other that portable equipment.

Absolutely. Better still our tags have barcodes. This allows us to test and tag you location a little faster on the next visit, further reducing disruption to your business.

If you are not ready to use our services but would like us to contact you closer to their due date then please CONTACT US and we will be more than happy to.

Our system allows us to upload a range of formats from modern testing software. We also have the ability to upload and map CSV (Excel, Google Sheets) formats. If we cannot find a way to upload your register we will simply use it as a reference and either recreate it (charges may apply) or generate a new one during our visit as part of the service.

Our pricing is transparent and straight forward. We usually charge a minimum fee that covers the first group of items (and some travel), then a per-tagged item rate. The exact cost depends on the number of items, the type of workplace, and any extra services.

For clients willing to drop off and collect their items, we are happy to waive the minimum fee and only charge for items tested and tagged.

To view our pricing structure and how it would best apply to you please CONTACT US.

You will receive a pre booking form email. Complete the form by replying to the email and providing the requested information. You may need to expand the bottom if the email to show the form depending on your emailing platform.

If you do not receive a reply please check your spam and junk folders.

The short answer is we are happy to dicuss this further with you once you have provided details. It really depends on the reason for it.

We try not to compete on price as differnet businesses have differnt structure, processes, services they offer and overheads. Instead we prefer to focus on the quality of service we provide.

If you are not happy with our service once we have completed the job, please let us know so we may have to opportunity to address any issues. 

We are based in Moreton Bay but happy to assist within reason. Like any business we have costs that determine our ability to service. 

Our minimum fee primarily covers most of North Brisbane to Sunshine Coast as a rough guide.

Distance isn't the issue. We are happy to travel so long as additional related expenses are covered. This can either be in the form of additional fees, larger quantities of testing required or even gathering a few local businesses to justify the travel.

As our business expands and technicians become available in areas we will be able to disregard travel related fees.

Happy to discuss with anyone requiring the service.

Yes we can. We can provide this service with the test and tag or on its own.

If you would like to keep your asset register up to date inbetween visits simply send us an email with the details and we will update the main file for you.

We are happy to provide our current price structure to all genuine enquiries. We do not offer quotes as the unpredictabiltiy of the service makes it hard to do so. But you will receive a trasparanet guide on how you will be charged.

To view our pricing structure and how it would best apply to you please CONTACT US.

You will receive a pre booking form email. Complete the form by replying to the email and providing the requested information. You may need to expand the bottom if the email to show the form depending on your emailing platform.

If you do not receive a reply please check your spam and junk folders.

In many cases yes. Contact us and we will do our best to fit urgent jobs or times that suit your operations. After hours jobs will have additional charges but we may choose to waive them at our discretion depending on the situation.

Testing must be done by a competent person. In Queensland there are also specific licensing requirements if the work involves certain electrical activities or there is a fee for service being charged. We meet the necessary competency and licensing standards for the services we provide.